QuickPrint FAQs

Some common questions and answers related to QuickPrint 5 are listed below.

NEW: Why do my InDesign Master Page elements move out of position when I do Selection Based Exports?

When you select a page in InDesign which has local elements and master-page elements and use Selection Based Exports to create the PDF, the local elements are able to be rearranged to fit the required page size, but the master page elements are locked.

The solution to this is to Ctrl-Click the page in the Pages pallette and select Override All Master Page Items. The elements are now unlocked, QP5 will be able to move them and the resulting pdf will be correctly displayed.

Why do PDFs containing spot colours with transparency not flatten correctly when QuickPrint 5 exports them to a destination that does not accept spot colours?

When an area of spot colour is converted to process, there is a change in the overprinting behaviour that can cause unexpected output. For example, a PDF with a solid spot colour background has some text in front with a black image drop shadow. The drop shadow is set to overprint, and so overprints the spot colour background correctly. However when the spot colour background is converted to process, the black image effectively knocks out from the CMY plates leaving a white area around the drop shadow. This is because of the overprinting rules: An overprinting black image only overprints spot plates. CMY plates are knocked out.

Workaround:
The workaround is to leave the spot colour check to be a fault and not to fix (as it is in the supplied default check settings) and to change the colour used in the layout application to be a process colour. The layout application will, in the example given above, integrate the background colour when generating the drop shadow image.

Why does my job export without bleed when I've chosen a full page bleed destination?

This is probably because the file has been created using File>New Document in the page layout application, rather than using the QuickPrint menu. You need to input the destination details and save them, then use the QuickPrint menu's Adjust Page to Required Size function.

When are my images recompressed using JPEG compression?

The default QuickPrint 5 check settings now detect when an image has been compressed using non-JPEG compression - for example, using ZIP compression - and recompress the image with JPEG compression. To avoid this, you can change the check setting PDF>JPEG Compression Used.

Some destinations explicitly forbid JPEG compression in their mechanical specifications. This ban overrides the check settings described, so in these cases the images are not recompressed.

When exporting to PageStore Online, can I keep a copy of the QuickPrinted PDF?

Yes, in QuickPrint v5.0.3 and later there is an option to do this. The option is available on a tab called 'PageStore Online' in the Preferences dialogue. To set the option, you need access to a User Privilege called 'Change the PageStore Online Preferences'.

How can I make sure the page size and bleed are correct when exporting a job to multiple destinations with different page sizes?

When you create a job with the correct page size for the selected destination, then add more destinations, QuickPrint 5 will create groups of destinations which are similar enough to accept the same finished PDF. When you Export, QuickPrint 5 will process Group 1, then automatically update the Active Group to Group 2.

At this point, use the 'Adjust PageTo Required Size' option on the QuickPrint menu to change to the page size required for Group 2. Make any necessary changes to the design, then Export again. Use 'Accept As' or 'Send As' to ensure that the new PDF has a different filename.

Continue in this way until all the groups have been exported.

Note: QuickPrint 5 will always move to the next group, even if the Export is unsuccessful.

Why do I see the message 'The Quickcut Destination Mechanical Specification conflicts with these locally defined checks' when using the option to remove bleed box or remove trim box in my Check Settings? I am sending to a destination that doesn't require bleed.

This is because whenever destinations are specified, a bleed and trim box are always added, irrespective of whether the destination requires bleed or not. You should only use the Remove Bleed Box or Remove Trim Box options if you are checking PDFs with no specified destination.

Why can't I use my customised profiles?

You should not copy and re-name profiles, as QuickPrint 5 references their internal names, which do not change. This means you could be storing the same profile under two different filenames. If one copy of the profile is loaded, QuickPrint 5 will be unable to load the other copy.

Why can't I always drag and drop a PDF into QuickPrint 5 in Windows?

You can drag and drop a PDF into an empty QuickPrint 5 window, but you cannot drag and drop additional PDFs into a QuickPrint window which is already displaying a PDF. However, you can open multiple PDFs using File>Open.

This limitation only applies to Windows. On MacOSX you can drag and drop multiple PDFs into a QuickPrint 5 window.

What does this error message mean? 'Could not complete that operation due to a problem reported by the pdf parsing routine. Could not get owner access to document. Error code PDFL-pasr.'

It means you do not have permission to modify this PDF, so your changes cannot be saved.

Why do I get a message saying 'The Quickcut Mechanical Specification conflicts with the locally defined checks'?

Some items defined in local checks may conflict with a destination's requirements.

Some examples:

(1) If you enter values into the local printer marks offset and size fields, and a destination being checked against uses different values, a conflict fault is generated, but no indication is given of which check is causing the fault.

(2) If a PDF which contains multiple destinations is opened in QuickPrint and one of the destinations is missing from the local QuickPrint database the message also appears, even though this is not really a conflict problem.

I get an message saying 'Error interrogating PDF'. What does this mean?

If the message concludes 'The file is damaged beyond repair', it probably means the PDF has been corrupted, usually as a result of being transmitted by email or http transfer. It is not feasible for QuickPrint to repair the file, as this could change the appearance of the job. The solution is to re-transmit the original file.

If the message concludes with lines of code, then it is most likely an error raised by the PDF library. This usually means the PDF being validated contains information not allowed in PDF documents or the PDF has been badly created. These errors usually prevent a scenario where the file would fail at production, though it may have otherwise passed validation. Contact Technical Support for assistance.

Why do some of my settings change when I move to another field or try to save my changes?

Your input is checked for validity when you leave the field in which you typed it. If you have entered a number which is too large or too small, it will be changed to the closest allowable value. If the value affects other numerical fields, they may also be adjusted to ensure that there are no conflicting settings.

What does this check setting mean: "Use these profiles if the destination has not selected a profile"?

This check setting is located in Check Settings under /Colour/Output profiles. Its purpose is to help group multi-destination job sets. Where different ink-weights are used, QuickPrint may assign different unseen profiles, which can prevent the grouping of similar destinations. Ticking this check setting will override the unseen profiles, allowing the group to be formed.

What are the graphical buttons on the lower right side of the Job Destination Details window?

The button with a Plus sign is the Add button. Use it to add a new job destination.

The button with a Minus sign is the Delete button. If you want to delete a destination, click on it to highlight it, then click on the Delete button.

The bottom button, with the Arrow pointing to the right, is the Save button. Use it to save the destination details for the job into a .tic file.

The other button, with the arrow pointing to the left, is the Load button. Use it to load destination details which have been set up for a previous job and saved in a .tic file. You can either add the destination(s) in the file to any existing destinations (Append), or use the destination(s) in the file to replace any existing destination details (Replace).

Where can I put profiles which we or our clients have generated, and which are not supplied by QuickPrint?

Place them in a 'Generic' profiles folder on the following path:

     folder containing quickPrint.DB/Profiles/Destination/Generic

Profiles in the Generic folder are never deleted by QuickPrint when it updates data.

I get an error message when installing on Mac OS 10.2.6. The message reads: 'Quickprint failed to mount due to error 95'.

QuickPrint 5 requires Mac OS 10.2.8 or later, as advised in the System Requirements section of the Installation Guide for Macintosh and Windows.

I receive an error message which reads 'The Quickcut database is currently in use by another user'. However I'm the only user logged into my machine and no else is attempting to access the database across the network

This may occur on the Macintosh if the database has been placed in a folder to which a second user does not have write permission. Changing the permissions on the folder should resolve the problem.

When I launch QuickPrint on Windows using the Job Details/Export option from InDesign, two QuickPrint icons appear in the task bar but no windows are drawn

This can happen if you had a pre-release version of QuickPrint 5, the new version has been installed for you by an administrator, and your copy has not yet been authenticated. To solve the problem, launch QuickPrint 5 from the Start menu. The Authentication dialogue will appear, and you can then authenticate your copy of the application.

When I untag ICC-based colours, why are my ICC spot colours still tagged?

If ICC based colours are untagged, the colour alternates for spot colours are not automatically untagged. If you want them to be untagged, go to 'Spot Colour Alternate Not Process' and select 'Convert Spot Colour Alternate Using Conversion Settings'.