How do I create a new QuickPrint database?

Step 1

Launch QuickPrint from your source application. Eg go to "Job details" as if you were creating a new job.

Step 2

Make it your your "active" application.

Under OS9 you do this by going to the application menu you will find listed under the "clock" in the top right hand of the menu bar and selecting QuickPrint. Under OSX you will need to click on the QuickPrint icon in your dock.

Step 3

Go to File > Database > Create New

Step 4

Type in your Part 1, Part 2, password combination and click on Continue.

Step 5

You will be prompted to save a new database called QuickPrint.db. Save it in the required location or replace the existing one.

Step 6

You will now be prompted to choose which countries you require. Make your selections and click on Synchronise. Your database will be created in your location and your QuickPrint preferences will now point towards that database.

My QuickPrint database won't synchronise. What do I do?

If you are getting a TCP/IP time out error and you connect to Quickcut via the Internet check to make sure you have Internet access on that machine.

If you do not have Internet access you will need to call your IT people to work out why not and solve the problem as you cannot download a QuickPrint database without it.

If you have internet access then try creating a completely new database. Make sure you replace the one that is already there. Click here if you are using a Windows (PC)

If you are dialling direct (ie not via the internet) then you are using the HC80 version of QuickPrint. You will need to call Tech Support to solve this problem.

How does QuickPrint update its database?

The QuickPrint database is where all the publisher information such as publication title, size, colour space and required format is saved. As a publisher can edit their settings at any time it is vital that you update your database on a regular basis to ensure that you have the latest information.

Some versions of QuickPrint will automatically update itself four times a day to make sure any changes publishers have made to their specifications will be seen by you. Also, if any new publications have come online with Quickcut they will now be available. It is vital that you allow this to happen so that you can be sure that you have the latest specifications for your destinations.
It can and will happen in the background of OSX provided the computer is connected to the internet. As OSX is truly multi tasking you will be able to continue working as usual while QuickPrint is updating.

Earlier version of QuickPrint will prompt you to update upon startup. If you disregard this warning you will be warned for a number of days until eventually your database will expire and you will need to enter in your Part 1, Part 2, password combination again to create a new database.

My database is expiring the second I create it! What do I do?

Check your system time, date and location to make sure that you have the correct details. If not then change them to the current details and recreate your database. If you continue to have this problem after having done this please call your local tech support team.

I am using a database on a server and do not need to update the QuickPrint database on my local machine. How can I turn it off?

If you do not want QuickPrint to automatically update because you are using a database on a server that is updated by another computer then please call your local technical support for information on how to do this