Quickcut Tech Support

NEW Some users have had problems, especially when printing separations, which have proved to caused by an outdated QuickPrint.db database. When PageStore 3 is installed a QuickPrint.db is placed in the PageStore 3 Database folder. This database is not appropriate for use with QuickPrint 5. After installation, replace it with a current QuickPrint 5 database and reconfigure QuickPrint 5 to point to this database location.

Pagestore.ini may need updating

If PageStore was installed during the Pre-Release period, the pagestore.ini file included some lines which disabled the Accept/Query functionality. Reinstalling PageStore does not overwrite this file, so you should manually edit it. See the Installation Guide for instructions.

Need to be logged in as Administrator

There is currently no support for logging in as a 'limited user' on Mac or PC – i.e. you need to be logged in with Administrator privileges to run PageStore 3.

Proofing a binary EPS to an LPR printer causes the printer to print garbage

The recommended workarounds are:

PC: HP a workaround for HP printers only. It is Tagged Binary Core Protocol (TBCP), a protocol that allows binary encoded PostScript print jobs to be sent to a device over a non-binary protocol communication channel. TBCP can be used to transform a communication channel that supports standard protocol (ASCII) into a communication channel that can transfer Binary encoded data. If your printer is set up with the correct printer driver supplied by HP, this is an option you can select in the printer properties.

You can also use HP Jetdirect Print Servers. For more information see: http://h20000.www2.hp.com/bizsupport /TechSupport/Document.jsp?objectID=bpj05969

Mac: a BINPS queue is needed for IP printing. To set up the BINPS queue on MacOS X, go through the normal printer setup and type BINPS into the Queue Name. (LPR/LPD is a Unix print system which OS X uses by default for IP printing.)

For more information see: http://wacondatrader.com/pipermail/creator/2004-September/000301.html.

Firewall problems

If the machine in which PageStore Server is installed has an active Firewall (any brand) that blocks the ports which the PageStore client and server use to communicate to each other, then the PageStore client cannot communicate with the PageStore server (has to be over the network).

The only way to resolve this is to ensure that the specific port which the PageStore client/server use to communicate is not blocked, by either turning off the firewall altogether or creating an exception rule on the firewall program allowing the PageStore client/server to communicate on the specific port.

Unicode Issues

It is not currently possible to use Unicode (e.g. Asian language) filenames in mixed-platform PageStore 3 Client/Server installations. This is because the fileshare does not support Unicode.

The production gateway does not accept UTF8 (Unicode) in the Booking or Insertion fields.

If you add Unicode characters (e.g. Japanese kanji) to a job in PageStore 3, then send the job to a recipient who running an earlier version of PageStore, the Unicode characters will not be correctly interpreted, and will probably appear as a garbled mix of letters and symbols.

Filename length restriction

PageStore 3 does not import job files with filenames more than 23 characters long. This is because PageStore 3 adds a 4-character site code with a 2-digit identifier in square parentheses – another 8 characters – to the filename. For example, rainbow.pdf might become rainbow[ABCD4C].pdf.

Limitations to locking mechanism

A job file is only locked to other users if it is in the Outgoing folder with a status of On Hold or Incomplete.

Proofing

If a job is sent to a non accessible printer and the user cancels the job, the application still marks the job as proofed.

Automation issues

PageStore Login Privileges are not applicable to the Q-Automate functions.

Disabling a sequence will not necessarily halt an automation which is already running.

An Automation Sequence can only be executed once on a set of files.

Multi-page jobs

It is only possible to preview the first page of multi page jobs.

PDF to EPS conversion

The Adobe Acrobat engine does not properly calculate media box values when a PDF is converted to EPS.

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Mac Issues

Mac OS X.3 is not supported in a mixed Windows/Mac environment

Attempting to run PageStore with this combination will result in many 'this job is busy' messages on the OSX.3 Macintoshes, and may result in the Mac Finder ‘hanging’ indefinitely.

No scroll bars in the list of user names in Preferences>Login

The Preferences window on the Mac cannot be resized. If the Users list on the left of the Login preferences pane contains a very long user name it will not be readable, as there are no scroll bars.

Unwanted Print dialog

After configuring the settings for Auto-Printer Routing in Preferences>Printer, an unwanted Print dialog is displayed immediately after the correct Setup dialog.

Filters

Some filters in the Active Job Viewer are not functioning.

Multiple columns with the same name in the Active Job Viewer

On the Mac, when you configure the Table Display you can add the same column name more than once. This can result in duplicate columns in the Active Job Viewer.

Mac OS X client/server installation with a client application on the server machine

In a client-server installation on Mac OS X, if you wish to run a PageStore 3 client application on the server machine you will need to use the following workaround to set the pathnames correctly.

In Terminal, enter the following:

mkdir /Volumes/MYMOUNTPOINT

mount_afp "afp://username:password@localhost/OSX3/" /Volumes/MYMOUNTPOINT/

This will mount a local volume named OSX3 to a mount point called MYMOUNTPOINT. Once this call is made, it will mount in the Finder.

The next step is to create non-root mount points. To do this, you will need to download and install a program called SharePoints from:

http://www.versiontracker.com/dyn/moreinfo/macosx/12512

Run this application and create a 'Normal' Share called, for example, WORKSPACE, pointing to a local path.

e.g. /Volumes/PageStoreFiles/WORKSPACE.

Enable AFP.

In the command line, type:

mkdir /Volumes/WORKSPACE

mount_afp "afp://localhost/WORKSPACE/" /Volumes/WORKSPACE/

After you run the sharepoint, WORKSPACE should mount on your desktop.

In Mac OS X the user interface does not update while a large volume operation is being processed

If a large number of files are being processed – for example being archived or deleted – there is no indication of progress in the user interface, so you will not be able to tell when the operation has finished. To prevent users from closing the window while the operation is still going on, the close button is temporarily disabled.

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Windows Issues

PageStore will not run after changing languages from German to English

If you install and run PageStore in Windows 2000 (SP 4) with German regional settings, THEN change the regional settings to English, PageStore 3 will not run. The only workaround is to change the language back to German.

This problem does not occur in Windows XP or Mac OS X.

Invalid serial number

The first time you open the PageStore 3 client application, you are required to authenticate it. This involves entering a valid serial number, followed by an authentication code. Before you have had a chance to enter the serial number, PageStore 3 may display an 'Invalid serial number' error message. Ignore this message and proceed to authenticate PageStore as described in the Authentication section in the Installation Guide.

User interface problem

Q-Automate is difficult to stop when an automation involving QuickPrint 5 is running, as QuickPrint 5 runs full-screen in the foreground, making the Q-Automate Stop button inaccessible.

Can't autoproof to Adobe PDF

Autoproofing to the Adobe PDF printer causes a 'Not responding' message.

Auto printer routing can lock a file if the printer driver is unavailable

A user may log into PageStore on a PC and configure the auto printer route, using a printer which is currently available. If someone subsequently logs with the same user name from another PC which does not have the appropriate printer driver, the job on the second PC will lock up.

Can't open compressed PDF files

PageStore 3 cannot open PDF files which have been compressed as Mac binary files. As a workaround, these files can be uncompressed with Stuffit and returned to the QPDROPBOX. Once this is done they can be imported.

Can't preview Mac EPS files

There is an option to convert files to EPS format at the recipient end. Note that Mac EPS files cannot be previewed on a PC.

The production gateway does not remove the site code from filenames when automatically converting to EPS

A site code in the format [XXXX01] is added to the filename when a job comes into PageStore. If the PDF file is automatically converted to EPS at the production gateway in Mac OS X, the site code is dropped from the filename; but in Windows it is retained.

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